Sent a NASTY email to our local newspaper on New Year's Eve with a complaint. The story is - We have been customers of the paper for 40 years now and up until last year it was a daily paper. Love the paper! I love to read it and do the crossword, collect recipes, etc. Last year we decided that we didn't need to take it daily so switched to Wednesday/Sunday. Worked perfectly...UNTIL...about 3 weeks ago when our Sunday paper did not show up. I called and called and called but of course was put into the automated system and it said it was delayed and delayed and delayed. It did no good. NO PAPER! I called that Monday and was told they could credit our account but I said I did not want a credit I WANTED MY PAPER! No paper. I figured the carrier was just a mess and thought the problem was fixed. We received our Wednesday paper and I couldn't wait for the next Sunday paper. Hmmmmm, NO PAPER! I called and talked to a person finally who apologized and said we would get a paper, which we did. Wednesday rolled around and guess what NO PAPER! DAMMIT! I called and again went through the automated system that said sorry for the problem that one would be sent right out. NO PAPER, and when I called yet again to talk to someone they said they showed no call that morning! WHAT!!!!!!!!! I was HOT! They apologized yet again and said a paper would be sent out Thursday. Guess what NO PAPER! I then sent an email to get some tracking going on and got an answer that again apologized and that we would get a paper on Friday. Yup, we got a paper on Friday, Wednesday's paper. OH GOOD GRIEF! The Hubby said just quit the paper but you know what it's the only paper in town. I WANT MY DAMN PAPER! We'll see what Sunday holds this week and I will NOT be going through the automated system again. Next time I will insist on a manager!